FAQ's
FAQs for Vibetation
General Questions
Q: What is Vibetation?
A: Vibetation is an online store specializing in sexual wellness products. We offer a wide range of items to enhance your intimate experiences, including vibrators, lubricants, and other adult toys.
Q: Who can purchase from Vibetation?
A: Our products are intended for adults aged 18 and over. By purchasing from our store, you confirm that you are of legal age to buy adult products in your jurisdiction.
Ordering and Shipping
Q: How can I place an order?
A: Simply browse our website, add the desired products to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept various payment methods, including major credit cards, debit cards, and PayPal. All transactions are secure and encrypted for your protection.
Q: Do you offer discreet shipping?
A: Yes, we understand the importance of privacy. All orders are shipped in plain, unmarked packaging with no indication of the contents or our store name.
Q: How long will it take to receive my order?
A: Shipping times vary based on your location and the shipping method selected at checkout. Generally, orders are processed within 5-7 business days and delivered within 7-10 business days.
Q: Can I track my order?
A: Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.
Returns and Exchanges
Q: What is your return policy?
A: Due to the intimate nature of our products, we cannot accept returns for opened items. However, if your product arrives damaged or defective, please contact us within 14 days of receipt for a replacement or refund.
Q: How do I request a return or exchange?
A: If you need to return or exchange an item, please contact our customer service team with your order number and details of the issue. We will provide instructions on how to proceed.
Product Information
Q: Are your products safe to use?
A: Yes, we prioritize safety and quality. All our products are made from body-safe materials and are thoroughly tested to ensure they meet high standards.
Q: How do I clean and maintain my products?
A: We recommend cleaning your toys before and after each use with warm water and a mild, non-alcoholic soap or a specialized toy cleaner. Follow the manufacturer's instructions for specific care guidelines.
Q: Can I use lubricants with your products?
A: Absolutely! We offer a variety of lubricants to enhance your experience. Be sure to choose a lubricant compatible with the material of your toy (e.g., water-based for silicone toys).
Privacy and Security
Q: How do you protect my privacy?
A: We take your privacy seriously. Our website uses SSL encryption to protect your personal and payment information. We do not share your information with third parties without your consent.
Q: Will my purchase show up on my credit card statement?
A: Your purchase will appear on your credit card statement under a discreet billing name to protect your privacy.
If you have any other questions or need further assistance, please feel free to contact our customer service team. We are here to help!
